Returns Policy
Exchanges
We are happy to exchange a product within 7 days of purchase as long as the product has not been used.
Refunds
In the unlikely event that your product is faulty, we will happily exchange it within 30 days, provided that you have notified us in writing within 7days of receipt of the goods.
All returned items should be sent insured via recorded delivery to Dennis Williams, 9 Kingsmark, Freeway Euroway Trading Estate (west), Oakenshaw, Bradford, BD12 7HW. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.
www.dennis-williams.co.uk advises you for your own protection to retain your proof of postage, as we cannot be held responsible for packages that are damaged or lost in transit. www.dennis-williams.co.uk requests that goods should be returned in their original sealed packaging where possible, with labels in-tact. Goods must be unused and in re-saleable condition. (This does not affect your statutory rights)
www.dennis-williams.co.uk is entitled to make a charge for damaged or missing items. This may affect the total amount credited to you.
The consumer protection (distance selling) regulations require that the consumer will provide written notice of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods. Goods do not have to be returned within this period for the consumer to secure a refund. A refund will be made within 30 days of cancellation, irrespective of whether goods have been returned at this stage. If goods have not been returned, the supplier www.dennis-williams.co.uk is entitled to make a charge to reflect the cost of collecting the goods from the consumer and deduct this from the refund. If the packaging is damaged or items are missing this may affect the total amount credited to you. www.dennis-williams.co.uk retains the right to levy a charge of 20% of the order value on cancelled orders to cover delivery and handling costs.
Once www.dennis-williams.co.uk receives notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to www.dennis-williams.co.uk credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.
Returns
In the unlikely event that your product is faulty, we will happily exchange your product within 30 days, provided that you have notified us in writing within 7days of receipt of the goods.
All returned items should be sent insured via recorded delivery to Dennis Williams Ltd, 9 Kingsmark, Freeway Euroway Trading Estate (west), Oakenshaw, Bradford, BD12 7HW
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods. Your costs will be reimbursed to you once we have inspected the goods.
Dennis Williams Ltd. advise you for your own protection to retain your proof of postage as we cannot be held responsible for packages which are damaged or lost in transit. Dennis Williams Ltd. requests that goods should be returned in their original sealed packaging where possible and in re-saleable condition. (This does not affect your statutory rights)
Dennis Williams Ltd. is entitled to make a charge for damaged or missing items this may effect the total amount credited to you.
Once Dennis Williams Ltd. receives notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to Dennis Williams Ltd. from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.
