Refund policy
Returns - Exchanges
We are happy to exchange a product within 7 days of purchase as long as the product has not been used. Additional carriage charges may apply if goods are redelivered.
Returns - Refunds
In the unlikely event that your product is faulty, we will happily exchange it within 30 days, provided that you have notified us in writing within 14 days of receipt of the goods. Non standard items such as furniture/special order items unfortunately cannot be cancelled.
All returned items should be sent insured via recorded delivery to Dennis Williams, 9 Kingsmark, Freeway Euroway Trading Estate (west), Oakenshaw, Bradford, BD12 7HW. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.
www.dennis-williams.co.uk advises you for your own protection to retain your proof of postage, as we cannot be held responsible for packages that are damaged or lost in transit. www.dennis-williams.co.uk requests that goods should be returned in their original sealed packaging where possible, with labels in-tact. Goods must be unused and in re-saleable condition. (This does not affect your statutory rights)
www.dennis-williams.co.uk will charge a £5.00 handling charge per order, or 10% of the value, whichever is greater. No refunds will be made in respect of carriage charges levied on the original order. Dennis Williams is entitled to make a charge for damaged or missing items. This may affect the total amount credited to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.services@dennis-williams.co.uk.